Support tracking for small teams

Every request in one place — and the hours and costs behind it.

BackQ Lite keeps tickets, projects and customer conversations together, then connects them to the timesheets and expenses that pay for the work. Start free for up to 3 people; add time tracking and expenses when you need them.

Create a free workspaceSee what Lite adds

No card required. 3 seats free, for as long as you like.

Free, always

Ticketing that a team of 3 can actually run on.

Unlimited tickets and projects, a kanban board, sprints, SLA targets, a customer portal and inbound email. Not a trial, and not crippled — the whole tracking side of the product.

What Lite adds

The hours and money attached to that work.

Timesheets against real tickets, two-level approval with lockable periods, and expense submission with receipts and an accounting export. Plus room to grow past 3 people.

What you get

Everything listed here ships today. Nothing on this page is a roadmap item.

Track the work

Free
Tickets
Unlimited tickets with priorities, types, labels and custom fields.
Projects
Unlimited projects, each with its own members, statuses and settings.
Kanban board
Drag-and-drop columns, swimlanes and saved filters.
Sprints
Group work into sprints and track what actually shipped.
Checklists
Break a ticket into steps, or link related tickets as sub-work.

Work with people outside the team

Free
Customer portal
A branded space where customers raise and follow their own tickets.
Inbound email
Mail a project address and it becomes a ticket, replies threaded.
SLA tracking
Response and resolution targets, with breach detection.
Notifications
In-app and email, on the events each person chose.

Account for the work

Lite
Timesheets
Log hours against tickets and projects, or run a timer.
Approvals
Two-level review, with periods you can lock once signed off.
Expenses
Submit with receipts, route for approval, export for accounting.
Import
Bring timesheet data in from CSV or a calendar feed.

Pricing

Two plans. Every figure below comes from the same table that generates your invoice.

Free

$0

Up to 3 team members

Additional seats are not available on Free.

  • Up to 3 team members
  • Unlimited projects
  • Unlimited tickets
  • Basic reporting
  • Email support
Create a free workspace
Adds time & expenses

Lite

$49/mo

5 team members included

Then $4.90 per extra seat, with no cap.

  • 5 team members included
  • Unlimited additional seats ($4.90/seat)
  • Everything in Free
  • Timesheet & Time Tracking
  • Expense Management
  • SLA management
  • Kanban board
Start free, then upgrade

Upgrades are reviewed by a person — see below.

How upgrading works

There is no checkout. You create a free workspace and use it; when you want Lite, you request the upgrade from inside the app and we enable it and invoice you directly. It means a short wait rather than an instant switch — and it means no card on file, no surprise renewal, and a human who knows your account.

Start with the free plan

Set up a workspace, invite your team and open your first ticket. Move to Lite whenever the hours and expenses start to matter.

Create a free workspace